Frontline Minds Ltd Privacy Policy


Frontline Minds Ltd is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This privacy notice explains how we collect, use, store and protect your personal data when you engage with our services.


Who We Are


Frontline Minds Ltd

Company Number - 16494323
Website: https://www.frontlineminds.co.uk/

Frontline Minds Ltd provides wellbeing, psychoeducation, coaching, counselling-related support, training and retreat services.


What Information We Collect


We may collect and process the following information:

  • Name
  • Contact details (email address, telephone number, postal address)
  • Emergency contact details (where relevant)
  • Information you provide when booking services, retreats, training or wellbeing sessions
  • Attendance records
  • Payment and invoicing information
  • Feedback and evaluation forms
  • Information relating to health and wellbeing where necessary to safely deliver services


We only collect information that is relevant and necessary for the service being provided.


Why We Collect Your Information


We collect personal information to:

  • Deliver our services safely and effectively
  • Manage bookings and appointments
  • Communicate with you regarding services and events
  • Maintain attendance records
  • Process payments and invoices
  • Meet legal, professional and insurance requirements
  • Respond to enquiries and complaints
  • Improve our services


Lawful Basis for Processing


We process personal information under one or more of the following lawful bases:

  • Consent
  • Performance of a contract
  • Legitimate interests
  • Legal obligations


Where special category data (such as health information) is collected, we will only do so where necessary and in accordance with UK GDPR requirements.


How We Store Your Information


Your information is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, misuse or disclosure.


Records may be held electronically and/or in paper format.


We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, insurance or professional requirements.


Sharing Information


Your information will not be sold or shared with third parties for marketing purposes.


Information may only be shared where:

  • You have provided consent
  • There is a legal obligation to do so
  • There is a serious risk of harm to yourself or others
  • It is necessary for safeguarding purposes
  • Professional advisers, insurers or regulators lawfully require access


Your Rights


Under UK GDPR you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Restrict processing in certain circumstances
  • Object to processing
  • Request transfer of your data where applicable
  • Withdraw consent where consent is the basis for processing


Complaints and Your Rights


If you have concerns about how Frontline Minds Ltd has collected, used, stored or shared your personal information, please contact us in the first instance so that we can investigate your concerns.


Contact Us


Frontline Minds Ltd
Email: tony@frontlineminds.co.uk


We will acknowledge your complaint within 5 working days and aim to provide a full response within one calendar month.

Where a complaint or request is particularly complex, or where multiple requests have been received, we may extend this period by up to a further two months. If an extension is required, we will inform you of the reasons before the initial one-month period expires.


You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.


Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Complaining to Frontline Minds Ltd does not affect your right to complain directly to the ICO at any stage.


Date Issued: June 2026
 Review Date: June 2027