Privacy Policy


Last Updated: 7/4/2026


1. Introduction

Welcome to Frontline Minds ("we", "our", "us"). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.frontlineminds.co.uk.


2. Who We Are

Frontline Minds provides mental health support, resources, and services for individuals. For the purposes of data protection law, we are the "data controller" of your personal data.


3. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Any information submitted via contact forms, sign-ups, or purchases

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Device information

c. Special Category Data

Where you voluntarily provide it (e.g., through support forms), we may process information relating to your mental health. This is treated with extra care and only processed where lawful.


4. How We Use Your Information

We use your data to:

  • Provide and manage our services
  • Respond to enquiries and support requests
  • Process transactions
  • Improve our website and services
  • Send updates, where you have opted in
  • Comply with legal obligations


5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Consent
  • Contractual necessity
  • Legal obligation
  • Legitimate interests (such as improving services)


For special category data, we rely on explicit consent or other lawful bases permitted under Article 9 UK GDPR.


6. How We Share Your Data

We do not sell your personal data. We may share data with:

  • Service providers (e.g., website hosting, payment processors)
  • Professional advisors (e.g., legal or financial)
  • Authorities where required by law


All third parties are required to respect the security of your data.


7. Data Retention

We retain personal data only as long as necessary for the purposes we collected it, including for legal, accounting, or reporting requirements.


8. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to processing
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time


To exercise your rights, contact us using the details below.


9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.


10. Cookies

We may use cookies to enhance your browsing experience. You can control cookies via your browser settings. A separate Cookie Policy may be provided.


11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.


13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us by email at tony@frontlineminds.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.